Appearance
通话详情
请求信息
- 接口:
/agent-api/user/{id}/task/{task_id}/detail/{record_id} - 请求方式:
GET
请求说明
注意
- 原请求地址为GET /agent-api/task/{task_id}/detail/{record_id}，新增参数用户id，且为必填
- 如果仍使用老版本的接口，将使用系统默认的云节点ID，无法操作其他云节点的数据
- 通话详情机器人｜客户单句录音已兼容2.0常规话术跟大模型话术，需要注意响应结果格式会有区别，具体看示例
路由参数
| 参数 | 类型 | 必填 | 描述 |
|---|---|---|---|
| id | string | Y | 账号 ID |
| task_id | string | Y | 任务 ID |
| record_id | string | Y | 通话记录 ID |
请求参数(new)
| 参数 | 类型 | 必填 | 描述 |
|---|---|---|---|
| sub_user_id | string | N | 子账户 id(传递此参数则是对子账户操作) |
请求示例
cURL
# 非必填 子账户ID (传递此参数则是对子账户操作): 添加查询参数 sub_user_id=YOUR_SUB_USER_ID
curl -X GET "https://ai.api.longlonglong.cn/agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885" \
-H "Content-Type: application/json" \
-H "Authorization: Bearer YOUR_TOKEN"Go
// 非必填 子账户ID (传递此参数则是对子账户操作): 添加查询参数 sub_user_id
package main
import (
"fmt"
"io"
"net/http"
)
func main() {
client := &http.Client{}
req, err := http.NewRequest("GET", "https://ai.api.longlonglong.cn/agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885", nil)
if err != nil {
panic(err)
}
req.Header.Add("Content-Type", "application/json")
req.Header.Add("Authorization", "Bearer YOUR_TOKEN")
resp, err := client.Do(req)
if err != nil {
panic(err)
}
defer resp.Body.Close()
body, _ := io.ReadAll(resp.Body)
fmt.Println(string(body))
}JavaScript
// 非必填 子账户ID (传递此参数则是对子账户操作): 添加查询参数 sub_user_id
const axios = require('axios');
const response = await axios.get(
'https://ai.api.longlonglong.cn/agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885',
{
headers: {
'Content-Type': 'application/json',
'Authorization': 'Bearer YOUR_TOKEN'
}
}
);
console.log(response.data);Java
// 非必填 子账户ID (传递此参数则是对子账户操作): 添加查询参数 sub_user_id
import java.net.URI;
import java.net.http.HttpClient;
import java.net.http.HttpRequest;
import java.net.http.HttpResponse;
public class Main {
public static void main(String[] args) throws Exception {
HttpClient client = HttpClient.newHttpClient();
HttpRequest request = HttpRequest.newBuilder()
.uri(URI.create("https://ai.api.longlonglong.cn/agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885"))
.header("Content-Type", "application/json")
.header("Authorization", "Bearer YOUR_TOKEN")
.GET()
.build();
HttpResponse<String> response = client.send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());
}
}PHP
<?php
// 非必填 子账户ID (传递此参数则是对子账户操作): 添加查询参数 sub_user_id
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => 'https://ai.api.longlonglong.cn/agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885',
CURLOPT_RETURNTRANSFER => true,
CURLOPT_HTTPHEADER => [
'Content-Type: application/json',
'Authorization: Bearer YOUR_TOKEN'
],
]);
$response = curl_exec($curl);
curl_close($curl);
echo $response;Python
# 非必填 子账户ID (传递此参数则是对子账户操作): 添加查询参数 sub_user_id
import requests
url = 'https://ai.api.longlonglong.cn/agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885'
headers = {
'Content-Type': 'application/json',
'Authorization': 'Bearer YOUR_TOKEN'
}
response = requests.get(url, headers=headers)
print(response.json())C++
// 非必填 子账户ID (传递此参数则是对子账户操作): 添加查询参数 sub_user_id
#include <iostream>
#include <curl/curl.h>
size_t WriteCallback(void* contents, size_t size, size_t nmemb, void* userp) {
((std::string*)userp)->append((char*)contents, size * nmemb);
return size * nmemb;
}
int main() {
CURL* curl;
CURLcode res;
std::string readBuffer;
curl = curl_easy_init();
if(curl) {
struct curl_slist* headers = NULL;
headers = curl_slist_append(headers, "Content-Type: application/json");
headers = curl_slist_append(headers, "Authorization: Bearer YOUR_TOKEN");
curl_easy_setopt(curl, CURLOPT_URL, "https://ai.api.longlonglong.cn/agent-api/user/4d99d91c-f5d9-49da-88da-758977cc58a9/task/287e19c4-1966-49d6-8f02-b53ef11c0a55/detail/50971322-2e84-4701-836c-fd1181306885");
curl_easy_setopt(curl, CURLOPT_HTTPHEADER, headers);
curl_easy_setopt(curl, CURLOPT_WRITEFUNCTION, WriteCallback);
curl_easy_setopt(curl, CURLOPT_WRITEDATA, &readBuffer);
res = curl_easy_perform(curl);
if(res != CURLE_OK)
fprintf(stderr, "curl_easy_perform() failed: %s\n", curl_easy_strerror(res));
else
std::cout << readBuffer << std::endl;
curl_easy_cleanup(curl);
}
return 0;
}成功响应
条件：任务存在、账号存在、通话记录存在。
状态码：200 OK
1.0常规话术通话记录详情
json
{
"code": 200,
"status": "success",
"message": "查看通话记录详情成功",
"data": {
"records": [
{
"id": "f3f1be7d-0207-470f-89fb-f9dea6261a29",
"record_id": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"task_id": "61838fa8-3d09-4835-9862-e0a3b7804758",
"notify": "enter",
"callid": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"error_code": 0,
"asrtype": null,
"callee": "16321211120",
"gender": null,
"asr_elapse": null,
"record_ms": null,
"volume_gain": null,
"question": "",
"split_question": null,
"question_index": 0,
"speak_ms": 0,
"play_ms": 0,
"keyword": null,
"answer_id": "dd09f136-b78f-4b98-b89f-3d79db271714",
"answer_text": "流程1：开场白",
"answer_content": "喂，您好（停顿1.5秒）诶~家长您好啊，xxxx已经结束了，很多家长在提前找学校的，我们学校在xxxxxxxxx，就可以提前选择好的专业和班级呢，咱们现在学校找好了没呀？",
"word_class": "16",
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 1,
"created_at": "2025-09-08 11:02:06",
"updated_at": null,
"bridge_status": null,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"is_regular": false,
"expression": null,
"extra": [],
"contents": [
{
"id": "9e7d1637-a9ca-4202-9f1b-69ceeac6b666",
"file_id": "c6f8e9c1-c89e-4b60-94f4-cda678b8c406",
"sort": 0,
"status": true,
"translate_text": "喂，您好（停顿1.5秒）诶~家长您好啊，xxxx已经结束了，很多家长在提前找学校的，我们学校在xxxxxxxxx，就可以提前选择好的专业和班级呢，咱们现在学校找好了没呀？"
}
],
"tags": [],
"outbound_collection_record": null,
"download_voice": [
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=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"
]
],
"voice": ""
},
{
"id": "194bf51d-7137-4282-b531-f09dda04ebe0",
"record_id": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"task_id": "61838fa8-3d09-4835-9862-e0a3b7804758",
"notify": "asrprogress_notify",
"callid": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"error_code": 0,
"asrtype": "stream",
"callee": "16321211120",
"gender": null,
"asr_elapse": null,
"record_ms": null,
"volume_gain": null,
"question": "还没有还没有。",
"split_question": null,
"question_index": 0,
"speak_ms": 0,
"play_ms": 0,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 5,
"created_at": "2025-09-08 11:02:24",
"updated_at": null,
"bridge_status": 0,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"is_regular": false,
"expression": null,
"extra": null,
"contents": [],
"tags": [],
"outbound_collection_record": null,
"download_voice": "",
"voice": "https://ai.telrobot.top/api/agent-api/download-voice?key=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"
},
{
"id": "090fdbfd-cf39-44a3-b47a-cfad4ce03861",
"record_id": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"task_id": "61838fa8-3d09-4835-9862-e0a3b7804758",
"notify": "asrmessage_notify",
"callid": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"error_code": 0,
"asrtype": "stream",
"callee": "1744791448568",
"gender": null,
"asr_elapse": null,
"record_ms": 2160,
"volume_gain": null,
"question": "还没有还没有。",
"split_question": null,
"question_index": 0,
"speak_ms": 1839,
"play_ms": 0,
"keyword": "还没",
"answer_id": "5fa0bdb1-52b9-434b-bff5-8e150ad52237",
"answer_text": "流程2:业务介绍",
"answer_content": "0.1秒\n是这样的哈，家长，现在xxxxxx结束了，通过我校面试的学生可以报读升学班和就业班的专业，您的这个手机号码是你的微信吗？我把资料发到你的手机上",
"word_class": "16",
"answer_action": null,
"playback_after_action": 1025,
"upstream_answer_action": null,
"upstream_answer_content": "0.1秒",
"upstream_answer_text": "还没有",
"upstream_answer_id": "f36606e5-b6b2-46ce-af9a-9a82aa7f3511",
"score": 0,
"sequence": 6,
"created_at": "2025-09-08 11:02:24",
"updated_at": null,
"bridge_status": null,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"is_regular": false,
"expression": null,
"extra": {
"hit_type": "1",
"hit_params": {
"match_result": "还没"
}
},
"contents": [
{
"id": "fc998817-6aea-497c-bc52-d51c26edf154",
"file_id": "5176da11-c16e-4f82-ac6e-c2dce3ab5245",
"sort": 0,
"status": true,
"translate_text": "是这样的哈，家长，现在xxxxxx结束了，通过我校面试的学生可以报读升学班和就业班的专业，您的这个手机号码是你的微信吗？我把资料发到你的手机上"
}
],
"tags": [],
"outbound_collection_record": null,
"download_voice": [
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=WTI1UE1xdXhyYTltWkFvR3cveGloMHBnNFN3VGxXUUZCdDJaM1pTVU9KRFcxSlRaZ0NUTjNGSEovdWZycWZ1RFdHK3VqZ1RaT2w0ZnlRL0NQZ3dKd1hHcFVkc01vQ0N6VzI3NXQveTdpVnNoelNSY2w4K2RsdE9ubVo4WWViNUpPQk9Nd0t0eVJDWENvMFg5MXlmSWpFWUtJbG5peWF6K0VvNTFVMEZtckp4M05lWjFVcnFyNlhJWlQ3WmNRWG5oL24vNU9tT09hY29xb0F6Q0F5ZFd5cWxDVjdITTNlL0hRaFl2SHBGanpQVThFT25ya0NIUVJnejBFbzh3U291Z3BkMkN0ektXSDl2ZE4rUUo2Z2R4V3Bhdk44Y0pOekEvMnFsK2w2UXNsZWx0N0xGZzJnN0k3RURmZ3VCOGxjVXJzYnh2QktTcDZNWnU1ZmVlSklRK1JJdVoxa2NlNW12L2V3N3l5YlRrd2hRZTVRdTRkbHpvVjlKVTh6a3RmRW5kUC9vK0pLZlRRQ3ZYaWpFcHZsT2xWOFYzUDFpQUlJcnJZSHVOUS92bWdTY2d1RFdZR3V0ZWV6VWpwb3ZEYUphWjN1eEFnRUZxeDFZSWV4ZDkwME8xZEJOSjRBMXgvL2F2SnRONUtQQ1hMMno1N2kzRktwTXZHRklEcTNFZEhYelhVbzJqcGljMzgwTFFVdjBEdEZqOHZBPT0="
]
],
"voice": "https://ai.telrobot.top/api/agent-api/download-voice?key=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"
},
{
"id": "f158523b-91eb-49db-8da1-01e26e7e9023",
"record_id": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"task_id": "61838fa8-3d09-4835-9862-e0a3b7804758",
"notify": "playback_result",
"callid": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"error_code": 0,
"asrtype": null,
"callee": "16321211120",
"gender": null,
"asr_elapse": null,
"record_ms": null,
"volume_gain": null,
"question": "",
"split_question": null,
"question_index": 0,
"speak_ms": 0,
"play_ms": 0,
"keyword": null,
"answer_id": "fb2dc429-7e3f-400d-8ca0-76f06018c3cc",
"answer_text": "无回应",
"answer_content": "喂，在吗？",
"word_class": "1",
"answer_action": 8,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 7,
"created_at": "2025-09-08 11:02:41",
"updated_at": null,
"bridge_status": null,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"is_regular": false,
"expression": null,
"extra": [],
"contents": [
{
"id": "e97aeb38-ac30-4f7a-a68e-ac16e3fc4491",
"file_id": "b4e5c6c1-bd03-4fc8-9c80-830a9ecb32a2",
"sort": 0,
"status": true,
"translate_text": "喂，在吗？"
}
],
"tags": [],
"outbound_collection_record": null,
"download_voice": [
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=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"
]
],
"voice": ""
},
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"task_id": "61838fa8-3d09-4835-9862-e0a3b7804758",
"created_at": "2025-09-08 11:03:16",
"updated_at": "2025-09-08 11:03:16",
"llm_intention_tag": {
"id": 396,
"name": "需跟进"
}
},
{
"id": 1112117,
"llm_intention_tag_id": 3866,
"record_id": "9b006ce6-8da9-4d9a-ac21-11d69d54ea07",
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"task_id": "61838fa8-3d09-4835-9862-e0a3b7804758",
"created_at": "2025-09-08 11:03:16",
"updated_at": "2025-09-08 11:03:16",
"llm_intention_tag": {
"id": 3866,
"name": "加微信"
}
}
]
},
"task": {
"uuid": "61838fa8-3d09-4835-9862-e0a3b7804758",
"name": "API创建常规外呼",
"create_datetime": "2025-08-28 21:15:05",
"alter_datetime": "2025-10-16 20:51:13",
"start": 0,
"enable": false,
"maximumcall": 1,
"call_per_second": 10,
"recycle_limit": 0,
"random_assignment_number": 0,
"disable_dial_timegroup": null,
"dial_time_id": 17209,
"destination_extension": "22927",
"group_type": "group",
"destination_dialplan": "XML",
"destination_context": "default",
"scheduling_policy_ratio": null,
"scheduling_queue": null,
"dial_format": "http://192.168.0.193:8782/app/dialString?id=${numberid}&task_id=${taskid}&number=${number}&dial_string=&user_id=79449645-b210-4b45-b34d-970dfb8272ba",
"domain": null,
"remark": null,
"sort": 23,
"originate_variables": "{execute_on_media=start_da}",
"_originate_timeout": 60,
"_origination_caller_id_number": "20000",
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"category_id": 11,
"caller_line_id": null,
"auto_recycle_rule_id": null,
"clue_configuration_id": null,
"deleted_at": null,
"call_notify_url": "http://192.168.0.193:8781/app/hangupNotify?tenant=69678406-467c-4094-9e27-8439a9118ce0",
"call_notify_type": 2,
"call_pause_second": 0,
"call_stop_notify_url": "http://192.168.0.4/api/tenant/69678406-467c-4094-9e27-8439a9118ce0/call_stop_notify",
"call_notify_fail_stop": 0,
"bridge_group_id": null,
"is_test": false,
"is_top": 0,
"empty_seat_stop": 0,
"background_file_id": null,
"background_file_name": null,
"end_action": 1,
"task_type": 6,
"line_callee": "2403211414434",
"cache_number_count": 0,
"mode_id": null,
"bridge_maximumcall": 0,
"bridge_proportion": 0,
"direct_bridge": 0,
"direct_bridge_echo": 0,
"llm_intention_id": 3778,
"score_scheme_id": null,
"restart_at": null,
"enable_type": 0,
"background_id": null,
"background": "",
"is_group_switch": 0,
"is_call_in": 0,
"recharge_restart": 0,
"is_active": 1,
"group": {
"id": 22927,
"name": "招生【复制】",
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"category_id": null,
"debug": false,
"deleted_at": null,
"created_at": "2024-08-07 13:33:28",
"updated_at": "2025-06-16 11:06:50",
"link_word_group_id": "0",
"tag_scene_id": "aa9d9f0d-dd52-4bd2-a50a-6785d382c476",
"knowledge_id": 221,
"exclusive_asr": "stream_self_asr2",
"exclusive_tts": "9127",
"priority_matching": 0,
"is_top": 0,
"nlp_threshold": 70,
"order_matching": 1,
"sort": 0,
"usable": 1,
"inner": 0,
"is_sync": 0,
"speed": 55,
"volume": 50,
"is_lock": 0,
"is_train": 0,
"is_visible": 1,
"is_edit": 1,
"is_active": 1,
"use_type": 1, //1-常规 3-大模型话术
"llm_end_type": 0,
"extension_number": null,
"aim_content": "\"智能获客\"",
"intention_group_id": 55963,
"tts_extension": null,
"big_model_type": null,
"local_knowledge_base_id": null,
"custom_prompt": null,
"bridge_group_id": null,
"llm_nlp_threshold": 0,
"nlp_type": 1,
"nlp_involved_word": 0,
"llm_plugin_id": null,
"context": 0,
"vocabulary_id": null,
"disfluency_removal_enabled": 0,
"emo_open": 0,
"max_sentence_silence": 0,
"is_async_accelerate": 0,
"open_lang": 0,
"language_hints": null,
"password": null,
"llm_tolerance_time": 0,
"is_call_in": 0,
"llm_record_intention_id": null,
"score_scheme_id": null,
"is_nlp": 1,
"enable_nonstream": 0,
"enable_itn": 0,
"enable_punc": 1,
"enable_ddc": 0,
"default": false
}
}
},
"callee": null,
"mobile_info": {
"mobile_type": null,
"province": null,
"city": null
},
"utterances": [
{
"id": "304296de-7d0c-4069-8597-134ec6319dcf",
"name": "流程3:邀约",
"description": "流程3邀约",
"group_id": 22927,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"context_id": null,
"priority": 3,
"action": null,
"word_class": 16,
"wait": 3500,
"retry": 0,
"max_retry": 0,
"score": 0,
"play_ms": 1000,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2020-12-17 17:00:28",
"updated_at": "2024-07-03 16:59:34",
"background_file_id": null,
"record_next_text": null,
"block_asr": 0,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 0,
"bridge_group_id": null,
"is_jump_back": 1,
"jump_back_threshold": 70,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"collect_type": 0,
"match_type": 0,
"sort": 0,
"word_class_str": "主流程",
"action_str": ""
},
{
"id": "5fa0bdb1-52b9-434b-bff5-8e150ad52237",
"name": "流程2:业务介绍",
"description": "流程2",
"group_id": 22927,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"context_id": null,
"priority": 2,
"action": null,
"word_class": 16,
"wait": 3500,
"retry": 0,
"max_retry": 0,
"score": 0,
"play_ms": 2000,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2020-12-17 16:58:54",
"updated_at": "2024-07-03 16:48:53",
"background_file_id": null,
"record_next_text": null,
"block_asr": 0,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 0,
"bridge_group_id": null,
"is_jump_back": 0,
"jump_back_threshold": -1,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"collect_type": 0,
"match_type": 0,
"sort": 0,
"word_class_str": "主流程",
"action_str": ""
},
{
"id": "dd09f136-b78f-4b98-b89f-3d79db271714",
"name": "流程1：开场白",
"description": "流程1���开场白：摆明身份）",
"group_id": 22927,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"context_id": null,
"priority": 1,
"action": null,
"word_class": 16,
"wait": 3500,
"retry": 0,
"max_retry": 0,
"score": 0,
"play_ms": -1,
"enquire": true,
"identify_type": 6,
"is_node": 0,
"node_label_id": null,
"root_word_class": 16,
"depth": 1,
"deleted_at": null,
"created_at": "2020-12-17 16:57:39",
"updated_at": "2024-07-03 16:23:55",
"background_file_id": null,
"record_next_text": null,
"block_asr": 5000,
"is_regular": 0,
"top": null,
"left": null,
"hide": false,
"allow_keyword_interrupt": false,
"break_category_id": 0,
"bridge_group_id": null,
"is_jump_back": 0,
"jump_back_threshold": -1,
"action_normal_id": null,
"is_blacklisted": 0,
"blacklist_group_id": null,
"collect_type": 0,
"match_type": 0,
"sort": 0,
"word_class_str": "主流程",
"action_str": ""
}
]
}
}
### 2.0话术通话记录详情
```json
{
"code": 200,
"status": "success",
"message": "查看通话记录详情成功",
"data": {
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"record_id": "9b611c06-d6f8-4672-91a6-60f78571110e",
"task_id": "21e227b1-1394-42cc-b49e-de89c6c74997",
"notify": "enter",
"callid": "9b611c06-d6f8-4672-91a6-60f78571110e",
"error_code": 0,
"asrtype": "stream",
"callee": "13935966616",
"gender": null,
"asr_elapse": null,
"record_ms": 0,
"volume_gain": null,
"question": null,
"split_question": null,
"question_index": null,
"speak_ms": 0,
"play_ms": 0,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": "",
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 1,
"created_at": "2025-07-25 22:19:33",
"updated_at": null,
"bridge_status": null,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"is_regular": false,
"expression": null,
"extra": {
"answers": [
{
"answer_id": 172094180347527168,
"answer_text": "主流程一",
"answer_type": "flow",
"process_name": "主流程一",
"answer_action": 0,
"answer_content": "你好，c总，我是xxx科技的小杨",
"hit_branch_name": "",
"hit_intent_name": "",
"dialog_record_urls": [
"http://192.168.0.42:8783/app/fileFs/file/read?path=tts-wav%2F79449645-b210-4b45-b34d-970dfb8272ba%2F2507%2Frobot_tts_create_1b4326ef-9099-4880-94e9-d0a441c77193.wav",
"ws://192.168.100.26:8086/?speech_rate=1&supplier=minimax&text=c%E6%80%BB&voice_id=gaotu_songweigang_test_1226&volume=1&log_id=f550235631c905cdc81752041bb4e462",
"http://192.168.0.42:8783/app/fileFs/file/read?path=tts-wav%2F79449645-b210-4b45-b34d-970dfb8272ba%2F2507%2Frobot_tts_create_1eacada2-1ef0-4d26-97ce-a551397b5299.wav"
]
}
],
"version": 2,
"variables": [],
"record_files": []
},
"contents": [],
"tags": [],
"outbound_collection_record": null,
"download_voice": [
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=d2NYWWRQcERpY2NteE9oNUdQaFc2a2Z4V2JneTFCdkNlYUQ1RmttYVEwMFR5S1EwVzhvbG83TVUvdUkwQzd1Q3Fic0oxQ0lFa0hVbEQzTXpQM0pjRnFoS3Fsekc4eUNVNDVkK3RkdTJKZFhFdENQRFFqazRkUnNwd0pqQ3NkYmY0SDVOWkhaRWpXU3pKWEtKYWRyRHRKNHpMT2MxRktZV1RQRWFhLy9JRENNZk1wVnUvWHloNUVmb1FsVEZ5NnJLMTJIbXRNU2VpUHVpTFJsWXBjRlkwU0NlQnZZVXhmbyt4NVgxNDZBMXlZcXI0eS9oTEY2QlkvYllGSUhadVVtM0xzK0IyMzE2SEhYTDI1VUJYdHpPc1hwVG1BNXRPcFdDYkN6UEFpeDg4TVNIV012L1NyY3dyd3U4YTZlZVl1ZkZnQmkwZ2ZiUWVUd2pPbmtvczc4RnRRPT0="
],
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=d2NYWWRQcERpY2NteE9oNUdQaFc2a2Z4V2JneTFCdkNlYUQ1RmttYVEwMFR5S1EwVzhvbG83TVUvdUkwQzd1Q3Fic0oxQ0lFa0hVbEQzTXpQM0pjRnFoS3Fsekc4eUNVNDVkK3RkdTJKZFhFdENQRFFqazRkUnNwd0pqQ3NkYmY0SDVOWkhaRWpXU3pKWEtKYWRyRHRKNHpMT2MxRktZV1RQRWFhLy9JRENNZk1wVnUvWHloNUVmb1FsVEZ5NnJLMTJIbXRNU2VpUHVpTFJsWXBjRlkwU0NlQnZZVXhmbyt4NVgxNDZBMXlZcXI0eS9oTEY2QlkvYllGSUhadVVtM0xzK0IyMzE2SEhYTDI1VUJYdHpPc1hwVG1BNXRPcFdDYkN6UEFpeDg4TVRGc09ERlVXZ3NvYmV6bUVtRjRjS0pnQmkwZ2ZiUWVUd2pPbmtvczc4RnRRPT0="
],
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=d2NYWWRQcERpY2NteE9oNUdQaFc2a2Z4V2JneTFCdkNlYUQ1RmttYVEwMFR5S1EwVzhvbG83TVUvdUkwQzd1Q3Fic0oxQ0lFa0hVbEQzTXpQM0pjRnFoS3Fsekc4eUNVNDVkK3RkdTJKZFhFdENQRFFqazRkUnNwd0pqQ3NkYmY0SDVOWkhaRWpXU3pKWEtKYWRyRHRKNHpMT2MxRktZV1RQRWFhLy9JRENNZk1wVnUvWHloNUVmb1FsVEZ5NnJLMTJIbXRNU2VpUHVpTFJsWXBjRlkwU0NlQnZZVXhmbyt4NVgxNDZBMXlZcXI0eS9oTEY2QlkvYllGSUhadVVtM0xzK0IyMzE2SEhYTDI1VUJYdHpPc1hwVG1BNXRPcFdDYkN6UEFpeDg4TVJwUlFaRHdxV1JyWktCMHAzU0RWSkxnQmkwZ2ZiUWVUd2pPbmtvczc4RnRRPT0="
]
],
"voice": ""
},
{
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"record_id": "9b611c06-d6f8-4672-91a6-60f78571110e",
"task_id": "21e227b1-1394-42cc-b49e-de89c6c74997",
"notify": "asrmessage_notify",
"callid": "9b611c06-d6f8-4672-91a6-60f78571110e",
"error_code": 0,
"asrtype": "stream",
"callee": "13935966616",
"gender": null,
"asr_elapse": null,
"record_ms": 0,
"volume_gain": null,
"question": "你好。",
"split_question": null,
"question_index": 3,
"speak_ms": 0,
"play_ms": 0,
"keyword": null,
"answer_id": null,
"answer_text": null,
"answer_content": null,
"word_class": "DEFAULT",
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 4,
"created_at": "2025-07-25 22:19:41",
"updated_at": null,
"bridge_status": null,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"is_regular": false,
"expression": null,
"extra": {
"answers": [
{
"answer_id": 172134190778073088,
"answer_text": "跳转节点",
"answer_type": "flow",
"process_name": "主流程一",
"answer_action": 9,
"answer_content": "好的感谢动态常亮1你好。",
"hit_branch_name": "默认",
"hit_intent_name": "",
"dialog_record_urls": [
"http://192.168.0.42:8783/app/fileFs/file/read?path=tts-wav%2F79449645-b210-4b45-b34d-970dfb8272ba%2F2507%2Frobot_tts_create_5f817308-b8be-47e7-afc8-da24880b13d2.wav",
"ws://192.168.100.26:8086/?speech_rate=1&supplier=minimax&text=%E5%8A%A8%E6%80%81%E5%B8%B8%E4%BA%AE1%E4%BD%A0%E5%A5%BD%E3%80%82&voice_id=gaotu_songweigang_test_1226&volume=1&log_id=e81362a724627ffed3e8cdb491c49f12"
]
},
{
"answer_id": 172134488363941888,
"answer_text": "普通节点",
"answer_type": "flow",
"process_name": "主流程二",
"answer_action": 0,
"answer_content": "你好呀10086${自定义变量2}",
"hit_branch_name": "",
"hit_intent_name": "",
"dialog_record_urls": [
"http://192.168.0.42:8783/app/fileFs/file/read?path=tts-wav%2F79449645-b210-4b45-b34d-970dfb8272ba%2F2507%2Frobot_tts_create_770be86f-e45a-4d70-ba67-4e114f97c79f.wav",
"ws://192.168.100.26:8086/?speech_rate=1&supplier=minimax&text=10086&voice_id=gaotu_songweigang_test_1226&volume=1&log_id=bff9b5c05162039d7e8558a203ac3c42"
]
}
],
"version": 2,
"variables": [
{
"data": [
{
"name": "动态变量1",
"text": "动态常亮1",
"is_save": true
},
{
"name": "动态变量2",
"text": "你好。",
"is_save": false
}
],
"node_id": "172094180347527168",
"node_name": "主流程一",
"process_id": "172094119156826112"
}
],
"record_files": [
"1744791448568_9b611c06-d6f8-4672-91a6-60f78571110e_0.wav"
]
},
"contents": [],
"tags": [],
"outbound_collection_record": null,
"download_voice": [
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=d2NYWWRQcERpY2NteE9oNUdQaFc2a2Z4V2JneTFCdkNlYUQ1RmttYVEwMFR5S1EwVzhvbG83TVUvdUkwQzd1Q3Fic0oxQ0lFa0hVbEQzTXpQM0pjRnFoS3Fsekc4eUNVNDVkK3RkdTJKZFhFdENQRFFqazRkUnNwd0pqQ3NkYmY0SDVOWkhaRWpXU3pKWEtKYWRyRHRKNHpMT2MxRktZV1RQRWFhLy9JRENNZk1wVnUvWHloNUVmb1FsVEZ5NnJLMTJIbXRNU2VpUHVpTFJsWXBjRlkwWHBlQVRGeVA5UzVHK3gxaWp4a0tlUFZCTGU3SVpZaEJXOHBDMkJlempmWC9lVlZxMXkvb2NMSk96ZU8yR3dDL0hwVG1BNXRPcFdDYkN6UEFpeDg4TVNIV012L1NyY3dyd3U4YTZlZVl1ZkZnQmkwZ2ZiUWVUd2pPbmtvczc4RnRRPT0="
],
[
"https://ai.telrobot.top/api/agent-api/download-voice?key=d2NYWWRQcERpY2NteE9oNUdQaFc2a2Z4V2JneTFCdkNlYUQ1RmttYVEwMFR5S1EwVzhvbG83TVUvdUkwQzd1Q3Fic0oxQ0lFa0hVbEQzTXpQM0pjRnFoS3Fsekc4eUNVNDVkK3RkdTJKZFhFdENQRFFqazRkUnNwd0pqQ3NkYmY0SDVOWkhaRWpXU3pKWEtKYWRyRHRKNHpMT2MxRktZV1RQRWFhLy9JRENNZk1wVnUvWHloNUVmb1FsVEZ5NnJLMTJIbXRNU2VpUHVpTFJsWXBjRlkwWHBlQVRGeVA5UzVHK3gxaWp4a0tlUFZCTGU3SVpZaEJXOHBDMkJlempmWC9lVlZxMXkvb2NMSk96ZU8yR3dDL0hwVG1BNXRPcFdDYkN6UEFpeDg4TVRGc09ERlVXZ3NvYmV6bUVtRjRjS0pnQmkwZ2ZiUWVUd2pPbmtvczc4RnRRPT0="
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}
### 大模型话术通话记录详情
```json
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"created_at": "2025-11-20 20:11:16",
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"extra": {
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}
},
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],
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},
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"task_id": "02cc99cb-2002-40b8-97a5-1232e9ad67d5",
"notify": "asrmessage_notify",
"callid": "de39b872-22ef-47e6-a14d-c81efdffa964",
"error_code": 0,
"asrtype": "stream",
"callee": "1744791448568",
"gender": null,
"asr_elapse": null,
"record_ms": 880,
"volume_gain": null,
"question": "",
"split_question": null,
"question_index": 1,
"speak_ms": 880,
"play_ms": 0,
"keyword": null,
"answer_id": "412dec9d-ada4-4585-a0ef-2ac1627fc2b3",
"answer_text": null,
"answer_content": "很高兴您能来参加！我是泰坦数科的销售，我们是人工智能孵化产业集团，您方便加下我的微信沟通吗？我的微信号是14569825。",
"word_class": null,
"answer_action": null,
"playback_after_action": 0,
"upstream_answer_action": null,
"upstream_answer_content": null,
"upstream_answer_text": null,
"upstream_answer_id": null,
"score": 0,
"sequence": 6,
"created_at": "2025-11-20 20:11:16",
"updated_at": null,
"bridge_status": null,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"is_regular": false,
"expression": null,
"extra": {
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"role": 1,
"type": 1
}
},
"contents": [],
"tags": [],
"outbound_collection_record": null,
"download_voice": [
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],
"voice": ""
}
],
"is_crm_exists": true,
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"info": {
"record": {
"id": "de39b872-22ef-47e6-a14d-c81efdffa964",
"task_id": "02cc99cb-2002-40b8-97a5-1232e9ad67d5",
"group_id": 28213,
"callid": "de39b872-22ef-47e6-a14d-c81efdffa964",
"score": 0,
"callee": "13935966616",
"caller_number": null,
"duration": 33640,
"error_code": 0,
"gender": 0,
"level_id": null,
"calldate": "2025-11-20 20:10:54",
"bill": 32160,
"hangupcause": "NORMAL_CLEARING",
"hangupdate": "2025-11-20 20:11:28",
"answerdate": "2025-11-20 20:10:55",
"bridge_callid": null,
"bridge_number": null,
"bridge_calldate": null,
"bridge_answerdate": null,
"hangup_disposition": 2,
"created_at": "2025-11-20 20:10:56",
"updated_at": "2025-11-20 20:12:40",
"rounds": 1,
"level_name": null,
"read_at": "2025-11-20 20:12:40",
"province_id": 156,
"city_id": 193,
"operator": 3,
"customer_id": "b1bf364c-2d85-46ff-94ed-aa851ae3c5a6",
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"processed_at": null,
"number_created_at": "2025-11-20 20:06:01",
"intention_results": 1,
"group_type": "group",
"dynamic_variables": null,
"custom_variables": null,
"level": null,
"gender_str": "未知",
"hangup_disposition_str": "客户",
"crm_customer": {
"id": "b1bf364c-2d85-46ff-94ed-aa851ae3c5a6",
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"created_user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"phone": "13935966616",
"company": null,
"email": null,
"is_back": 0,
"source_id": 0,
"industry_id": 0,
"grade_id": 0,
"name": "ai_90331",
"sort": 0,
"created_at": "2025-11-20 20:06:01",
"updated_at": "2025-11-20 20:06:01",
"inputted_at": "2025-11-20 20:06:01",
"viewed_at": null,
"province_id": 156,
"city_id": 193,
"operator": 3,
"flow": 0,
"extra": null,
"sex": 0,
"expect_transaction_at": null,
"expect_transaction_fee": "0.00",
"unfollow_back_at": null,
"unsettled_back_at": null,
"followed_at": "2025-11-20 20:11:36",
"components": []
},
"record_llm_intention_tag": []
},
"task": {
"uuid": "02cc99cb-2002-40b8-97a5-1232e9ad67d5",
"name": "大模型测试",
"create_datetime": "2025-11-20 20:05:50",
"alter_datetime": "2025-11-20 20:05:50",
"start": 0,
"enable": false,
"maximumcall": 1,
"call_per_second": 10,
"recycle_limit": 0,
"random_assignment_number": 0,
"disable_dial_timegroup": null,
"dial_time_id": 17209,
"destination_extension": "28213",
"group_type": "group",
"destination_dialplan": "XML",
"destination_context": "default",
"scheduling_policy_ratio": null,
"scheduling_queue": null,
"dial_format": "http://192.168.0.193:8782/app/dialString?id=${numberid}&task_id=${taskid}&number=${number}&dial_string=&user_id=79449645-b210-4b45-b34d-970dfb8272ba",
"domain": null,
"remark": null,
"sort": 37,
"originate_variables": "{execute_on_media=start_da}",
"_originate_timeout": 60,
"_origination_caller_id_number": "20000",
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"category_id": null,
"caller_line_id": null,
"auto_recycle_rule_id": 15486,
"clue_configuration_id": null,
"deleted_at": null,
"call_notify_url": "http://192.168.0.193:8781/app/hangupNotify?tenant=69678406-467c-4094-9e27-8439a9118ce0",
"call_notify_type": 2,
"call_pause_second": 0,
"call_stop_notify_url": "http://192.168.0.4/api/tenant/69678406-467c-4094-9e27-8439a9118ce0/call_stop_notify",
"call_notify_fail_stop": 0,
"bridge_group_id": null,
"is_test": false,
"is_top": 0,
"empty_seat_stop": 0,
"background_file_id": null,
"background_file_name": null,
"end_action": 1,
"task_type": 6,
"line_callee": "2403211414434",
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"bridge_proportion": 0,
"direct_bridge": 0,
"direct_bridge_echo": 0,
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"enable_type": 1,
"background_id": null,
"background": "",
"is_group_switch": 0,
"is_call_in": 0,
"recharge_restart": 0,
"is_active": 1,
"group": {
"id": 28213,
"name": "yw分享话术-test【复制】-3",
"user_id": "79449645-b210-4b45-b34d-970dfb8272ba",
"category_id": null,
"debug": true,
"deleted_at": null,
"created_at": "2025-10-24 18:07:38",
"updated_at": "2025-11-13 21:09:23",
"link_word_group_id": "0",
"tag_scene_id": "d789fc81-f567-47c7-8f6d-62f722323855",
"knowledge_id": null,
"exclusive_asr": "stream_self_asr2",
"exclusive_tts": "9550",
"priority_matching": 0,
"is_top": 0,
"nlp_threshold": 0,
"order_matching": 0,
"sort": 0,
"usable": 1,
"inner": 0,
"is_sync": 0,
"speed": 49,
"volume": 49,
"is_lock": 0,
"is_train": 0,
"is_visible": 1,
"is_edit": 1,
"is_active": 1,
"use_type": 3,
"llm_end_type": 0,
"extension_number": null,
"aim_content": null,
"intention_group_id": 70474,
"tts_extension": "{\"pitch\": 50, \"sentence_count\": 2, \"english_normalization\": false}",
"big_model_type": "local_qwen-turbo-api",
"local_knowledge_base_id": "36ab320f-305e-4722-9fca-a586969c0a5e",
"custom_prompt": null,
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"llm_nlp_threshold": 80,
"nlp_type": 1,
"nlp_involved_word": 0,
"llm_plugin_id": null,
"context": 0,
"vocabulary_id": "vocab-yunfu-47e4239a2fee49e889ed05fec8c91383",
"disfluency_removal_enabled": 0,
"emo_open": 0,
"max_sentence_silence": 200,
"is_async_accelerate": 0,
"open_lang": 1,
"language_hints": "[\"zh\", \"en\", \"yue\"]",
"password": null,
"llm_tolerance_time": 0,
"is_call_in": 0,
"llm_record_intention_id": null,
"score_scheme_id": null,
"is_nlp": 1,
"enable_nonstream": 0,
"enable_itn": 0,
"enable_punc": 1,
"enable_ddc": 0,
"default": false
}
}
},
"callee": null,
"mobile_info": {
"mobile_type": "移动",
"province": "山西",
"city": "运城"
},
"utterances": []
}
}
## 字段说明
| 字段 | 说明 |
| --- | --- |
| id | 详情记录ID |
| record_id | 通话记录ID |
| task_id | 任务ID |
| notify | 通知类型 |
| callid | 通话ID |
| error_code | 错误码 |
| asrtype | ASR类型 |
| callee | 被叫号码 |
| gender | 性别 |
| question | 客户说的话 |
| answer_text | 机器人回复文本 |
| answer_content | 机器人回复内容 |
| sequence | 对话序号 |
| download_voice | 语音下载地址 |
### 响应字段明细
#### data
<sheet sheet-id="IRMtcv" token="WxhCsbkmThCCx4tiztIcL2BBn1f"></sheet>
#### data.records 通话明细
<sheet sheet-id="LhcP2u" token="WxhCsbkmThCCx4tiztIcL2BBn1f"></sheet>
#### info.record 通话主记录
<sheet sheet-id="E5SEEt" token="WxhCsbkmThCCx4tiztIcL2BBn1f"></sheet>
#### info.record.crm_customer
<sheet sheet-id="ylK07Y" token="WxhCsbkmThCCx4tiztIcL2BBn1f"></sheet>
## 筛选可用通话记录
```Plain Text
/**
* 筛选可用的通话详情（适用于1.0常规话术跟大模型话术）
*/
function getUsableRecords(records) {
let usable = []
records.forEach((item, index) => {
let behinds = records.slice(index + 1)
if (
item.bridge_status || // 转接后的
item.notify !== 'asrprogress_notify' || // 排除客户没说完话的
( item.notify === 'asrprogress_notify' && // 如果是客户没说完话，但是后边没有完整通话通知的
usable.every(u => u.question_index !== item.question_index) &&
behinds.every(b => b.notify !== 'asrmessage_notify')
)
) {
usable.push(item)
}
})
return usable
}
/**
* 给通话详情分类（转接前、转接后）
*/
function classifyRecords(records) {
let before = [],
after = []
records.forEach(item => {
if (!item.bridge_status) { // 没转接状态的是转接前的
before.push(item)
} else if ( // 有转接状态且没有重复问题的是转接后的
item.bridge_status &&
!after.find(i => i.question_index === item.question_index)
) {
after.push(item)
}
})
return {before, after}
}
1.0常规话术、大模型话术对话文本处理逻辑描述：
data.records下的数据已经是排序好的,按照以下处理方式取数据即可获取通话对话文本内容。
1️⃣过滤掉notify==asrprogress_notify
2️���遍历records，获取每条对话详情中的question跟answer_content。
3️⃣先展示question,question (客户) -> answer_content（机器人）
4️⃣获取客户单条录音地址需要结合data.records.*.split_question的字段值为null那么voice为string格式，如果值为array格式则voice为array格式错误响应
错误1
条件：任务ID不存在。
状态码：200 OK
响应示例:
Plain
{
"code": 5002,
"status": "error",
"message": "任务不存在",
"data": []
}错误2
条件：账号ID错误，云节点不存在。
状态码：200 OK
响应示例:
Plain
{
"code": 1002,
"status": "error",
"message": "【user】参数错误,未找到对应云节点",
"data": []
}错误3
条件：通话记录ID不存在。
状态码：200 OK
响应示例:
Plain
{
"code": 5005,
"status": "error",
"message": "该任务下的该通通话记录不存在",
"data": []
}